Business Associate Agreement
BAA on request
- Written BAA for covered entities that need one
- Defines how we handle PHI in call audio & transcripts
- Sign before or at go-live — ask on the sales call or onboard form (we email the BAA next)
For dental & specialty clinics
New patients shouldn’t hang up because the desk is slammed
Front desks juggle check-ins, insurance, and the phone at once. She Answers covers overflow and after hours with a polite, scripted greeting — scheduling and intake only, never clinical advice — with BAA available, audit-friendly transcripts, and PHI-aware scripts. Transcripts land in your inbox.
$299/mo · no setup fee · 1,000 included minutes, then $0.30/min. Brand: sheanswers.ai. No restaurants.
The chair-side problem with unanswered phones
Dental offices lose new patients in the gaps: lunch, end of day, when hygienists are full and the desk has a line at the window. Callers looking for a cleaning, whitening consult, or emergency slot try the next office on Google.
She Answers acts like a trained front-desk style greeter you approve in advance. She can collect name, callback number, preferred times, and insurance basics you define — then queue a human callback when something needs judgment. No clinical advice, no diagnosing over the phone.
$299/mo, no setup fee, transcript emailed after every call. US & worldwide capable. Built for clinics and professional offices — not restaurants.
How it works
Polite pickup. Clear handoff.
- 1
Approve the greeting
Office name, hours language, what she can and cannot say.
- 2
Capture what matters
New patient vs. existing, timing, insurance fields you choose.
- 3
Inbox the transcript
Your team follows up with full context. Usually live within hours of payment and onboarding, always within 24 hours.
HIPAA & compliance
Built for clinics that need more than a footnote.
If you treat She as a scheduling and intake assistant, you still need a real compliance story — not a one-line disclaimer. Here’s what we offer for dental and specialty practices.
Audit-friendly
Audit trail
Who called · what was said · when
- Timestamped call records
- Transcripts emailed to your practice inbox (optional per call)
- Retention you can request for reviews / disputes
- Access limited to contacts you authorize
PHI handling
Minimize · don’t diagnose
- Scripts collect only what you approve (name, callback, preferred times, insurance basics)
- No clinical advice, diagnosis, or treatment recommendations
- Encrypted in transit; processors limited to running the service
- Not a substitute for Dentrix / Open Dental clinical charting
She Answers is positioned as a front-desk scheduling assistant under your policies — similar to how practices evaluate Smith.ai or Emitrr for phone coverage. Your practice remains the covered entity; we support that with BAA + operational controls. Details also live in our Privacy Policy.
FAQ
Dental FAQ
Does She give clinical advice?
No. Greeting, scheduling basics, insurance info you define, and callbacks only — never diagnosis or treatment advice.
Can she help with new patients?
Yes. Capture details and preferred times per your script, then email the transcript.
What’s the price?
from $49/mo or $299 Standard, no setup fee. 1,000 included minutes, then $0.30/min.
Do you offer a BAA / HIPAA support?
Yes. For clinics using She as a scheduling & intake assistant we provide a Business Associate Agreement, PHI-minimizing scripts (no clinical advice), encrypted transport, and timestamped transcripts/call logs for your audit trail. Ask on the call or check “Need a BAA” on onboarding. See Privacy → HIPAA.
What PHI does She collect?
Only what your approved script asks for — typically name, callback number, preferred appointment times, and insurance basics you define. She does not give clinical advice or replace your EHR.
Is there an audit trail?
Yes. Calls are logged with timestamps; transcripts can be emailed to your practice inbox after each call. Retention available for reviews and disputes.
$299/mo · no setup fee · 1,000 included minutes, then $0.30/min. Brand: sheanswers.ai. No restaurants.